Support

Founder-answered replies within two business days. No bots, no ticket queues.

Before you write in

Most tracking issues come down to permissions or battery settings. Quick checks:

Location permission is set to "Always" (iOS) / "Allow all the time" (Android). "While using the app" is not enough for automatic detection.
Motion & Fitness permission is granted (iOS) so Milescribe can wake when a drive begins.
Battery optimization is disabled or set to "Unrestricted" for Milescribe (especially Samsung, Xiaomi, Huawei, OnePlus, Oppo, Vivo).
Background App Refresh (iOS) is on for Milescribe.
A phone restart resolves most stuck states.

What to include in your email

To help you fast, include:

App version (Settings → About) and OS version
Device model
What you expected vs. what happened
The privacy-safe diagnostic report from Settings, if the issue involves tracking

Please don't send route histories by default. If route evidence is genuinely needed to diagnose your issue, we'll explain exactly what to share and you'll export it yourself.

Common answers

A drive wasn't detected: check the permission items above, then try a manual trip entry so the drive isn't lost.
Restore purchase isn't working: open Settings → Restore Purchases while signed in to the same App Store / Google Play account used for the original purchase.
Export looks wrong: check the date range on the export screen; merged or split trips appear under their edited dates.